Cancelling an order on eCommerce sites is a usual thing, it is a sort of natural occurrence, and eBay is not an exception when it comes to taking item cancellations. When buyers make impulse purchases or accidental purchases, the very thing they want to do to correct their mistake is by balancing it out right away.
It might not seem a challenging task as most of us know how to cancel orders. But those who are not aware of the platform find this question very overwhelming as the process is quite different for both sellers and buyers.
Earlier, the cancellation process was daunting and could have caused sellers severe penalties, downgrades, or high charges in eBay fees. But now the policies have been changed for good to make eBay a better marketplace for both sellers and buyers.
So if you are the one who is looking for more insights into the eBay cancellation procedure, then below, I have prepared a detailed guide for you.
If you are in a hurry, then here is the gist: for buyers, eBay has made it easier to withdraw a purchase within about an hour.
However after one hour has passed, you can contact the supplier/seller to request a cancellation. Occasionally sellers can offer a cancellation period of up to 30 days after closing a deal. Whereas even auction purchases could also rescind in specific circumstances.
How to Cancel an Order As An eBay Buyer
As a buyer, it is very common to make an impulse purchase and soon realize that this particular purchase shouldn’t have happened. Mostly when buyers realize this, the very first thing they do is to cancel the order and since eBay is a place with over 1.6 billion listings, it is quite common to expect order cancellations.
However, the point here is if you do the same thing on another eCommerce platform, you can wait a whole day if not more to cancel your order.
But as eBay is a marketplace that binds with its own rules for both buyers and sellers, the cancellation process here is a little different. As a buyer when you are purchasing items from someone who may be living in a different part of the world. In that case, if the seller has already shipped your order (or) started working on packing and all, cancelling such an order midway can spill water on all their efforts.
So the process of cancelling an order as a buyer on eBay is a little different. As a buyer, the fundamental rule when it comes to cancelling orders is not to delay, it’s important to let the seller know immediately if you want to cancel the order.
For buyers, there are two choices, i.e., cancelling an order within an hour and the next is cancelling it after an hour. Below we are going to discuss both in detail.
1. Canceling an order within an hour
As I have mentioned earlier, the key on eBay is don’t delay. As soon as you realize that the order is not what you are looking for, make a cancellation request within an hour.
Such an order cancellation request should get cancelled unless or until the seller has no obligations with it. Below I am breaking down steps to cancelling orders within hours as a buyer on eBay.
- Log into your account and click on the “My ebay” option, which appears on the top right cornerand from that drop-down menu choose “Purchase History” as your choice.